Performance Management (PM) is a systematic process in an organization that enables and generates effective behaviors and business results. PM is a purposeful work method for enabling improved performance in an organization or a group of individuals. A continuous performance improvement is facilitated by e.g. certain types of administrative processes, supporting technology, benefits and compensation, focus on goals and behaviors, as well as a feedback culture and coaching leadership.
A well implemented PM system creates organizational effectiveness and contributes to a sustainable competitive advantage. The main opportunity but also the main risk of a PM is the degree to which one manages to strengthen the communication and the feedback culture linked to the specific, desired behaviors– this is not primarily a technological challenge, but a challenge for the leadership.
Together with our customers, we encourage business leaders to create understanding and consensus regarding the behaviors which support the achievement of results, provide support for feedback technology, and develop approaches to coaching and principles for behavioral transformation.