All businesses depend upon making a good impression on their customers, establishing a strong and loyal customer base and achieving a high level of customer satisfaction. Any direct or indirect contact with the customer exposes a part of the organization's inner effectiveness.
There are a many critical moments that determine the success of a business. In order to deal with these critical moments in a better way than one's competitors on a short and long term basis, the organization greatly relies upon its employees having the right potential and competence for performing their tasks. It requires consensus regarding the behaviors that generate the desired results, a strong commitment, a continuously learning organization and a strong and united leadership which focuses on creating a high-performance organizational culture.
Most leaders share the insight that that a strong external effectiveness – that which occurs in the contact with customers – relies upon strong internal performance. But despite that insight, many decisions about improvement measures are made prematurely and are based on a weak analysis. The right decision depends upon a good analysis based on relevant information. Organizational development begins with a well-conducted analysis, but also requires solid processes and methods for transition management. Using effective analysis methods, we gather information on:
- which actions need to be taken by which units
- which actions create the strongest impact
- which areas constitute future risk /threat to long-term performance
From analysis to change
Organizational development begins with a well-conducted analysis, but also requires solid processes and methods for transition management. Efficient transition management comes down to enabling a business to act and behave in a partly new way, so as to meet new demands. It requires a deep understanding of behavioral change on an individual and structural level, and an understanding of the different phases and types of resistance, that arise in conjunction with transition management.
Assessio can assist in many ways during the development and transition, in order to mobilize the behavior of the entire organization. Together with our customers, we create an awareness of the conditions and pitfalls of change, create action plans and efficiency improvement projects, and strengthen the transition competence on behalf of leaders and the business.
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